Trudy Fowlie

I truly do not know where to start to express my gratitude, and above and beyond satisfaction with East Coast Waterproofing and Roger.  I found myself with a wet basement and didn’t understand how or what was needed. I started by requesting quotes and Roger replied the same day and offered to drop by that evening.  He spent time with me explaining why water was leaking in due to my drainage tiles no longer working correctly.  He then went through how he would fix the problem.  I had no idea how helpful this would all be, as the 3 other contractors did not do this, and because of how Roger educated me I was able to ask questions and clarify services that I would have otherwise not known about.  Needless to say, Roger’s quote from East Coast Waterproofing not only was the better quote, but I was also fully confident that I was getting the best service from Roger.  Knowing I was in my basement with a mop and bucket every time it rained, he found a way to fit me into his already booked schedule to ensure my basement would be dry for the winter.   He went above and beyond working with me to schedule the work, as I was refinancing my mortgage to pay for it.  He was so very understanding and flexible with the financing, and did the work knowing there would be a delay with my payment.   He and his team did amazing work and completed the job in two days. My neighbours’ yards were not disterbed and his team took such care for my yard and the access points for the equipment. I am so very thankful for my dry basement and for all the extra Roger did for me. He took pictures of the tile as they were uncovered, and even wrote a letter for me to submit to my insurance, explaining the excavation process and what he found. I will sing his praises to anyone looking for waterproofing services. He and his team are professional, experienced, friendly and truly care about their clients. Thank you so much for helping me with a very stressful situation and making it a wonderful experience.